Hi, welcome to the Refund Rules. These rules outline what you can expect from the items you buy. I  provide a transparent approach to refunds giving you a great platform experience and a “fair go”.

Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Here are the situations in which we expect authors to give a refund on an item and related services you have purchased. For more information please contact me via the contact page.

যে সকল ক্ষেত্রে রিফান্ড দেওয়া হবে

১. বিবরণের সাথে মিল নেই

আপনার পার্সেজ করা সিঙ্গেল আইটেম যদি প্রিভিউর মত না হয় কিংবা ডেসক্রিপশনের সাথে না মিলে সেক্ষেত্রে আপনি রিফান্ড পাবেন। তবে মনে রাখতে হবে আমাদের কোন ডিজাইন টেমপ্লেটে ছবি দেওয়া থাকে না। 

রিফান্ড রিকোয়েস্ট করার আগে অথরের সাথে যোগাযোগ করে সমাধানের চেষ্টা করবেন। অথরের প্রোফাইলে নামের পাশে কন্টাক্ট ফর্ম রয়েছে। 

২. ফাইল যেভাবে কাজ করার কথা ছিলো সেভাবে কাজ করছে না

If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then I will do so promptly by updating the item otherwise, you are entitled to a refund of that item.

৩. কাস্টোমাইজেশন সার্ভিসের জন্য পেমেন্ট করেছি কিন্তু কাজ বুঝে পাইনি

If you buy an item as including item customization and you do not provide that support in accordance with the item support policy you will be entitled to a refund of your purchased support.

৪. আইটেম ডাউনলোড করা যাচ্ছে না

If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for a refund. You will be required to provide me the order number to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

৫) ফাইলের স্টকে থাকা এবং ডেলিভারি প্রসঙ্গ

All Digital Products featured on our site are subject to availability. We reserve the right to change or remove a Digital Product or other content on the site at any time without notice or liability to You. Reasons might include quality assurance, if we receive a valid copyright take-down notice, if we think that the use of your content is unauthorised, misleading, incorrect, offensive, or in breach of anyone else’s rights, or if we think that any content might result in liability to Us or anyone else.

৬. যে সকল কারণে রিফান্ড দেওয়া হবে না

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

৭. RESOLVING DISPUTES

If you and I can’t come to an agreement about a refund, you can raise a dispute in PortWallet. They will handle the issue.